Modify your browser's cookie settings


What type of browser are you using?
Internet Explorer    Netscape    AOL    Opera    Mozilla    Firefox    Safari    Camino


Internet Explorer

Internet Explorer 6.x:
  1. In Internet Explorer click on "Tools" at the top of the window.
  2. Select "Internet Options".
  3. Click on the "Privacy" tab.
  4. In the center of the "Privacy" tab screen, there should be an "Advanced" button. Click this button.
  5. Ensure that "Override automatic cookie handling" is checked.
  6. First and Third party cookies should be set to "Accept"
  7. Check "Always allow session cookies"
  8. Click on "OK"
  9. Exit Internet Explorer and restart your browser
Internet Explorer 5.x (Windows):
  1. From the Tools menu, click [Internet Options].
  2. Click the [Security] tab.
  3. Click the [Custom Level] button.
  4. Click on the "Advanced" button
  5. Scroll down through the window to locate the Cookie Section. Internet Explorer 5 contains two separate locations where cookies are changed:
    Allow Cookies that are stored on your computer.
    Allow per-session Cookies, not stored.
  6. Enable your cookies at each location.
  7. Click [OK].
  8. Exit Internet Explorer and restart your browser
Internet Explorer 5.x (Macintosh):
  1. Click Edit
  2. Select Preferences
  3. Under the Receiving Files option, select Cookies
  4. Under "When receiving cookies:" select the desired level of cookie acceptance
  5. Click OK to finish
Internet Explorer 4.x:
  1. Click on VIEW.
  2. Go to INTERNET OPTIONS.
  3. Click Security tab.
  4. Click on Custom Level.
  5. Scroll Down to COOKIES.
  6. "Enable Cookies" should be selected.
  7. Click OK to exit
Netscape

Netscape Navigator 7.x
  1. Click Edit on the Toolbar.
  2. Click Preferences
  3. Click the Privacy and Security category; expand the list to show the subcategories.
  4. Click Cookies
  5. Three options are displayed. Do the following:
  6. If you want to be notified when a web site tries to set a cookie, select "Warn me before accepting a cookie."
Netscape Navigator 6.x
  1. Click Edit on the Toolbar.
  2. Click Preferences
  3. Click the Privacy and Security category; expand the list to show the subcategories.
  4. Click Cookies
  5. Three options are displayed. Click the appropriate choice: Do the following:
  6. If you want to be notified when a web site tries to set a cookie, select "Warn me before accepting a cookie."
Netscape Navigator 4.x
  1. Click on Edit, and then click Preferences
  2. Click on the Advanced
  3. In the Cookies section, select Accept all cookies
  4. Click OK
Netscape Navigator 3.x
  1. Go to Options on the menu bar
  2. Pick Network Preferences
  3. Click the Languages tab
  4. Click the checkbox next to "Enable Java"
  5. Click OK
AOL

NOTE: If the changes below do not work for you, please minimize the AOL Browser and open and use a SEPARATE browser like Internet Explorer or Netscape.

Properly Enabling Cookies on AOL 9.0:
  1. Click on the AOL "Settings" icon near the top of your AOL window.
  2. In the "Essentials" section, click on "Internet [Web] Options"
  3. Click on the "Privacy" tab.
  4. Click on the "Advanced" button
  5. Ensure that "Override automatic cookie handling" is checked.
  6. First and Third party cookies should be set to "Accept"
  7. Check "Always allow session cookies"
  8. Click on "OK"
  9. Click "Apply" and then "OK"
  10. Exit AOL and restart your computer (This step is important. Do not skip.)
Properly Enabling Cookies on AOL 8.0:
  1. Click on the AOL "Settings" icon near the top of your AOL window.
  2. In the dropdown that appears, select "Preferences".
  3. Click the "By Category" tab
  4. Find "Internet" in the listings.
  5. Click on the "Privacy" tab.
  6. Click on the "Advanced" button.
  7. Ensure that "Override automatic cookie handling" is checked.
  8. First and Third party cookies should be set to "Accept"
  9. Check "Always allow session cookies"
  10. Click on "OK"
  11. Click "Apply" and then "OK"
  12. Exit AOL and restart your computer (This step is important. Do not skip.)
Enable Cookies on AOL (v6.0) for WINDOWS:
  1. Click on MY AOL.
  2. Click SETTINGS on the main toolbar.
  3. Click PREFERENCES.
  4. Click on Internet Properties (WWW).
  5. Click on the SECURITY tab.
  6. Click on the INTERNET ZONE, then click on the Custom button on the bottom of the window. The Security Settings window will appear.
  7. Scroll down until you see Cookies.
  8. Click Enable for the Allow per-session cookies option.
  9. Click OK to exit.
Enable Cookies on AOL (v5.0) for WINDOWS:
  1. Click on MY AOL on the main toolbar.
  2. Click PREFERENCES.
  3. Click on WWW.
  4. Click on the SECURITY tab.
  5. Click on the INTERNET ZONE, then click on the Custom button on the bottom of the window. The Security Settings window will appear.
  6. Scroll down until you see Cookies.
  7. Click Enable for the Allow per-session cookies option.
  8. Click OK to exit.
Enable Cookies on AOL (v4.0) for WINDOWS:
  1. Click on START MENU from desktop
  2. Click on SETTINGS, then CONTROL PANEL
  3. Click on the INTERNET icon.
  4. Click the ADVANCED tab and scroll down until you see the word COOKIES.
  5. Click on ALWAYS ACCEPT COOKIES.
  6. Click on APPLY and then OK to exit.
Enable Cookies on AOL (v3.x) for WINDOWS or (v4.x) for MACINTOSH:
  1. Click on MEMBERS or MY AOL.
  2. Click PREFERENCES.
  3. Click on WWW or WEB.
  4. Click on ADVANCED TAB and scroll down until you see the word COOKIES.
  5. ENABLED should be selected.
  6. Click OK to exit.
Enable Cookies on AOL (v3.x) for MACINTOSH:
  1. Cookies are NOT available through v3.x for Mac. AOL recommends upgrading to AOL 5.0.
  2. This is available to download at http://free.aol.com.
To determine the version of Internet Explorer on your computer:
  1. Click Help from the menu at the top of the screen
  2. Click About (a screen should display giving you the version)
To determine the version of Netscape on your computer:
  1. Click Help from the menu at the top of the screen
  2. Click About Communicator (a screen should display giving you the version)
To determine the version of AOL on your computer:
  1. Click Help from the menu at the top of the screen
  2. Click About America Online
Opera

Opera 7.11
  1. From the File menu, choose Preferences.
  2. Click the Privacy category.
  3. Check Enable Cookies.
  4. From the Normal Cookies drop-down menu, select Automatically accept all cookies.
  5. From the Third Part drop-down menu, select Automatically accept all cookies.
  6. Click OK.
Mozilla

Mozilla
  1. Go to Edit on top of browser
  2. Choose Preferences on bottom of list
  3. Open the Privacy & Security menu on left hand side of box.
  4. On right hand side of box choose "Enable all cookies"
  5. Press OK
Firefox

Mozilla Firefox
  1. Select Tools | Options... from the main menu.
  2. Select Privacy from the left panel of options.
  3. Expand the Cookies options on the right.
  4. Select "Enable Cookies."
  5. Select "for the originating website only."
Safari

Safari 1.0
  1. From the Safari Menu, choose Preferences.
  2. Click the Security icon.
  3. In the Accept Cookies: selection box, chose Always or Only from sites you navigate to.
Camino

Camino
  1. Select Preferences from the Camino menu.
  2. Select the Privacy icon.
  3. Select Enable cookies.
  4. Close the Preferences by clicking in the window's close box
Konqueror

Konqueror
  1. Under Settings select Configure Konqueror.
  2. In the 'Settings' window, select 'Cookies'.
  3. On the right-hand side panel select 'Enable Cookies.'

Modify your security/firewall/anti-virus software settings

Security/firewall/anti-virus software can sometimes affect how browsers handle cookies. Please make sure you have cookies enabled in your software, or add our URL to your "safe list" of sites.

Zone Alarm
  1. In Zone Alarm, select Privacy.
  2. Under Cookie Control, click Custom
  3. In Custom Privacy Settings:
    1. Uncheck the box that says "Block session cookies"
    2. Uncheck the box that says "Block persistent cookies"
    3. Uncheck the box that says "Remove private header information".
    4. Uncheck the box that says "Expire Cookies"
  4. Click OK.
Norton Personal Firewall
  1. Double click on the Norton Personal Firewall icon in the tray.
  2. Click on the Open option in the pop-up menu.
  3. Click the Options icon in the Norton SystemWorks menu box.
  4. Click on the Personal Firewall option in the Options menu box.
  5. Click the Advanced Options button at the bottom of the Norton Personal Firewall Options menu box to retrieve the default settings menu box.
  6. Make sure you are in the "Web" tab. There may be several domains already listed in this area.
  7. Click on the Add Site button at the bottom of the Web defaults window.
  8. You will need to enter this URL as a new default. This should active the default rules section of that window.
  9. Make sure the Cookies and Referer (under Browsing Privacy) are set to permit as a default rule for this domain.
  10. Click OK, then click OK again.
McAfee Privacy Service
  1. Right-click the red "M" icon by your system clock.
  2. Click "Privacy Service."
  3. Click "Options."
  4. The McAfee Privacy Service window appears. Click the "Cookies" tab.
  5. Enter each website address from which you would like to allow cookies.
  6. Click "Add."
  7. Once completed, close the window.

Try a different browser/Update your current browser

AOL users in particular may want to try using a different browser other than the default AOL Browser:
  1. Connect to AOL as you normally do
  2. Start a separate web browser program (other than the AOL browser) such as Microsoft Internet Explorer or Netscape
Some popular browsers are listed below. Click the browser's name to download the latest version:

Microsoft Internet Explorer
Netscape
AOL
Opera
Safari (Macintosh only)
Mozilla
Firefox
Camino (Macintosh only)



Internet Explorer 6.0 users: Download latest updates for IE 6.0

We highly encourage you to download the latest Service Pack and Security Updates for IE 6.0. A number of customers have had their issues resolved by installing these updates.

Click here to go to Microsoft's Internet Explorer Download page. Follow the instructions for downloading updates for Internet Explorer 6.0